How much does shipping cost?

If you're wondering about the cost of shipping your package, you can check out our Pricing page for a general idea. However, for a more accurate quote, please send us an email at office@myshippingassistant.co.uk. We'll provide you with rates for economy shipping, express shipping, and shipping insurance. Consolidating multiple packages into one box is a smart way to save on international shipping costs.

Am I responsible for paying any customs fees?

Yes, any charges related to customs clearance in your country will be your responsibility. You will receive information regarding the amount to be paid directly from the shipping carrier and/or local customs service.

What items are prohibited?

Please keep in mind that there are certain items that cannot be shipped through our company. These include live animals, explosive items, hazardous waste, perishable biological materials, organs and human corpses, narcotics and psychotropic substances, obscene or indecent items, counterfeit items, dangerous materials such as compressed gases or any item containing gas or compressed air or liquid, financial products, SIM cards, jewellery, precious metals, gold or silver, or other valuables. We also do not send items that may present a hazard to delivery agents or other shipments, hazardous waste, cultural property, lithium cells and batteries, drugs with or without prescription, alcohol and tobacco, and strategic goods. Please note that we take the safety and well-being of our customers and community very seriously and any illegal drugs or narcotics received at our warehouse will be immediately reported to the relevant authorities.

Additionally, we do not permit the use of MyShippingAssistant.co.uk addresses for packages that may require customs or shipping fees.

Is it possible to use my MyShippingAssistant.co.uk address when applying for financial products?

Please be aware that using your MyShippingAssistant.co.uk email address to apply for financial products such as insurance, loans or credit cards is not allowed. This practice is prohibited to maintain the safety and integrity of our services. Your cooperation and understanding are much appreciated. Thank you for working with us to ensure the best possible experience for all our users.

Which payment method is utilised by MyShippingAssistant.co.uk?

We offer various convenient payment options, including bank transfer, debit/credit card, PayPal, and Western Union. Please note that transaction fees apply to specific payment methods. For high-value transactions, we require proof of identification. We do not accept cash.

Is there a way to confirm whether MyShippingAssistant.co.uk has received my items?

Rest assured that we will notify you via email as soon as your item arrives at our warehouse. Our team strives to register all items on the same day, but please note that items received on weekends, holidays, or after business hours may not appear in your account until the next business day. Please allow up to 48 business hours for our warehouse team to complete the consolidation process and finalise your packages. Although we work as fast as possible, we appreciate your patience during this time.

*If you happen to have any queries that are not explicitly addressed in our terms and conditions, please feel free to get in touch with us via email at office@myshippingassisant.co.uk.